Liwan

Support

Quick answers, and how to reach us.

Contact us

For questions and problems, write to support@getliwan.com. It helps to say which phone you use and what happened. Please don't send photos of documents or invite codes.

Questions

Does Liwan give legal advice?

No. Liwan is a record-keeping app. It doesn't state, calculate or interpret labour law, and it isn't a government service. What the law and the contract require is for the employer to know and follow.

Which countries does it cover?

Kuwait and the UAE. You choose the country during setup, and that sets the currency and the document types.

Does the worker pay anything?

No, never. A worker's account is free, always, and never shows a paywall. Only the family subscribes.

Which languages are supported?

For the family: Arabic and English. For workers: English, Tagalog, Sinhala, Malayalam, Hindi and Bengali. Tasks are translated automatically into each worker's language, and the original stays one tap away.

Where is the data stored?

In a database hosted with Supabase, our hosting provider. Each household's records are kept apart from every other household's, and a worker can read only her own. We don't sell data or use it for advertising. The details are in the Privacy Policy.

How do I cancel a subscription?

In your subscription settings on the App Store or Google Play, at any time. If you cancel during the free trial you aren't charged. Deleting your Liwan account doesn't cancel the subscription for you.

Cancelling a subscription

A subscription is managed in the store you bought it from, not inside Liwan:

The subscription stays active until the end of the period you've paid for. Deleting your account doesn't cancel it, so cancel in the store first.

For workers: a new phone?

  1. Install Liwan on the new phone.
  2. Tap “I work in a home”.
  3. Sign in again with the same email you joined with.

Your records are still there. If you joined without an email, or your email has changed, ask the family for a new invite.

An invite link doesn't work?

An invite works once and expires after 7 days. The family can create a new one from the worker's page in the app. If the link doesn't open the app, the worker can type the code under “I work in a home”.

Exporting data and deleting an account

Both are in the app's settings: “Export data” and “Delete account”. A worker can export her own records at any time under “Export my records”.